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Loyalty Program Access

You’ll already have received your personal access code in our welcome mailout or by email after your departure.

Login to access your profile and book exclusive packages:

Here's how it works:

How many Alpenroses (loyalty points) will each family receive for their holiday?

The number of Alpenroses is calculated based on the total value of the hotel bill (room and hotel extras, but without the services of external partners and tips). We’ll be happy to credit each family with 3% of their total spend in the form of Alpenrose points on their loyalty account after departure. The Alpenroses to euro conversion rate: 1:13.333.

What can the Alpenroses be used for?

In the regular guest area there are various package deals which you can book online, thus redeeming your Alpine roses. In the event that you can’t find a suitable package, you can convert your Alpine roses into a gift certificate for use in our wellness area, using the “Coupon” button (conversion rate 1: 13.3333). The Alpenroses can also be converted into a cash discount by Reception and deducted from your final bill (1: 20 conversion rate).

How are the Alpenroses converted into euros?

Conversion of Alpenroses into euros is based on ratios of 1:13.333 and 1:20, i.e. 1000 Alpenroses would amount to a € 50 cash discount (1:20 ratio). However, if you opt for one of our special offers within the regular guest area or a voucher for the wellness area, then 1000 Alpenroses amount to € 75 (ratio 1:13.333).

How long are the Alpenroses valid for?

The Alpenroses do not expire. Just the birthday bonus is available two years for redemption. If a vacation during this time in our two hotels is not possible, the Alpenroses can be printed out as a coupon to be redeemed later.

Enjoy our special service as a ‘Thank You’ for your loyalty!

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